Dear Customers,

Before you start using our services, we would like to inform you of your rights and obligations as a consumer when using our services. For this purpose, we would like to ask you to read the prominent Terms of Service here.

Use of our MARABELLA website and web sales services means that you are aware of our Terms of Service and that you fully accept them. If our Terms of Use are unacceptable to you, then do not use this website and the services provided therein.

1. Privacy Policy

In order to enable the use of the MARABELLA web sales service, which is described in detail in the section entitled “Delivery Method”, it is necessary for MARABELLA to collect and process certain of your personal information. In particular, we need your name and surname, residence address and e-mail address, telephone number. You provide this information at the time of your registration on our website and at the time of ordering the product. At this time you agree to provide your personal information for processing by MARABELLA for the stated purpose.

Your personal information will be used in order to be able to deliver your order in a timely and accurate manner. In addition, your personal information will be used to inform you of your orders.
Your use of our web sales is not possible without your personal information, and your registration constitutes your consent to the collection and processing of your personal information for the purposes and in the manner described in these Terms of Use.

MARABELLA will use all personal information collected solely for the purposes for which it is provided. Also, personal data will be kept in a timely and clearly manner in accordance with the Law on Personal Data Protection and all other applicable laws, as well as all technical and organizational security measures. As a personal data subject, you have the right at any time to request information about what personal information we hold about you, to request correction if it is incorrect or to request its deletion.
All information related to or arising out of a purchase made by our customer at our web store is considered a business secret and is treated as such in accordance with the laws of the Republic of Macedonia. Macedonia.

2. Delivery

 After the order is made, you will receive an email confirming the success of the order. If the order is placed on Friday after 1pm or on the weekend, your order will be shipped on the business day.

 The courier service delivers to your address from Monday to Friday. For that purpose, the person needs to be present at the address indicated for delivery. Before making any delivery, the supplier will call you before it is delivered. The usual delivery time is 1-3 business days. Given the current situation and time constraints, we would like to emphasize that the delivery may be delayed. delivery to the territory of the whole Republic N. Macedonia is 100 denars to the base, which means that you will be obliged to pick up your order, 130 denars if you want the delivery to be done to the address you will provide. Delivery to remote villages is not performed.

 The cost of delivery is paid by the buyer himself. If the order is returned by the courier service due to an unsuccessful attempt to deliver the shipment, the shipment will be returned and you will receive a FOREIGN order for any order in the future from our store. If the product needs to be replaced, the cost of returning and downloading the new product is borne by the buyer. Marabella undertakes to cover the cost only if it delivers an inappropriate product in terms of color or model.

3. Right of complaint

When the ordered product is delivered to you, you are required to review it immediately to determine if the product fits your order.

If the delivered product does not correspond to the ordered in terms of shape, model, color or for any other reason deviates from the ordered, then you have the right to request a replacement within 15 days of the sale. This right of replacement applies only if the product has not been used, if its appearance, properties, seals, factory labels, etc. have been preserved.

In case of inappropriate product delivery, please notify us at 078 / 897-664 or our email address within 24 days of delivery. We will notify you as soon as possible of the further steps to be taken in order to exercise your rights as a consumer.

4. Delivery of defective product

When the ordered product is delivered to you, you are bound to review it immediately to determine if there are any deficiencies in the delivered product.

The consumer to whom the defective product has been sold has the right to request: – free removal of defects, replacement of it with another product at the option of the purchaser itself or final termination of the contract, refund of the amount paid.

In order to exercise the rights set forth above, the consumer is obliged to provide appropriate confirmation, and MARABELLA is obliged to accept the defective product from the consumer and to satisfy its requirements, unless it proves that the deficiencies of the product occurred due to a violation of the Terms of Use and consumer protection, third party or other subject. The consumer has the right to be present when checking the product.

5. Product replacement

If it is necessary to replace the product that was duly delivered by MARABELLA, the cost of returning and downloading the new product shall be borne by the buyer himself. MARABELLA only accepts the obligation to pay the cost if it delivers an inappropriate model product. Replacement is done by creating a new order, in which note you indicate that it is a replacement. The announcement of a replacement in the courier service is a responsibility of MARABELLA. Once the product has been returned to MARABELLA and determined that it has not been used, its appearance, preserved properties and factory labels have been preserved, you will be sent a new product. The client can make a size change or a model change. If the price of the new item is higher, the customer will pay the difference.

6. Change the Privacy Policy and Terms of Use

MARABELLA reserves the right at any time and without prior notice to change the Privacy Policy and Terms of Use. Therefore, in order to keep abreast of any changes and as they are binding on you and us, we invite you to periodically check to see if such changes have occurred.

These Terms of Use shall be construed solely in accordance with the laws of the Republic of Macedonia. Macedonia.

7. Policies for using the e-commerce system.

By accessing the MARABELLA website and ordering your products / services, you agree to be bound by the terms of this e-commerce system.

MARABELLA reserves the right to change these policies and conditions at any time, and the changes will be posted on this site.

Personal data are considered: Name, Surname, address, email address etc. The buyer guarantees the accuracy of the data entered. MARABELLA bears no responsibility if the data entered are incorrect.

8. Product and service delivery policy and terms

This Policy applies to the delivery of products ordered electronically, whereby the products will be shipped via Brza Pratka DOOEL to the address stated in the order.

Products and their prices will be posted on this site. MARABELLA strives to provide adequate photos, prices and stock of products, but cannot guarantee that they are always error free. The accuracy of this information can be obtained by calling 078 / 897-664. Payment of products may only be in cash upon delivery by the courier service.

For any further questions regarding the order and delivery method you can contact us directly by phone or ask a question in the contact section.

9. Guarantees and responsibilities

MARABELLA manages the site MARABELLA hereby warrants that the contents of this web site, as well as the terms of its use, are in accordance with the laws of the Republic of Macedonia. Macedonia. On the other hand, MARABELLA does not warrant that the content and use of the Services is in accordance with the laws of other countries from which the consumer may access this website.

If you visit this website or use our services outside the territory of the Republic of Macedonia. Macedonia, you are aware of the consequences and as such you are solely responsible for any breach of applicable laws of the country from which you access the Website or use its services.